Hampton Inn Raleigh/Garner

Bonnie is amazing! I've never been greeted so professionally and warmly upon arrive to a hotel for a business trip! She answered every question with thorough responses and she showed me that she deeply cares about my comfort during my stay. SHE IS WONDERFUL and such an ASSET!!!!!!!!!!!!!!!!!!!!!!!! GIVE HER A SURPRISE RAISE! The main downfalls are that the fitness room is too hot and there is no way to change the temps. Also, the breakfast is good, but there is not a mixture of fresh fruit that I am accustomed to getting at a Hampton Inn. The breakfast and the feeling of safety are the reasons why I stay at Hampton Inn hotels.

Great hotel! We are Diamond members, and I can tell you compared to EVERY HILTON I have stayed at for two years, THIS HAMPTON INN was CLEANER (restaurant sanitation rating 100%) the ROOM furniture nicer, the staff wonderful! As others mention, Bonnie is a great host! She gave me referrals for places to go that were spot on, very tolerant of my grandkids. Will absolutely return and highly recommend. And breakfast was great!

We had a great time at the hotel. It had a nice breakfast and great customer service. The elevators and pool were out of order when we visited so that was a little disappointing but overall we had a good time. The room was relatively clean and the hotel was what you would expect for a 3 star hotel / nothing overly fancy but definitely practical. I liked the fitness area especially. It’s pretty close to the city area without being in the city area. Nice location with a target nearby and a few restaurants and fast food as well.

Absolutely discussing. From the very min we entered the hotel it was dirty,broken and ignorance. I was SHOCKED by this to be honest. My hubby had asked the lady about the room being ready & making sure it was the suite. The front desk said" ITS NOT A REAL JACUZZI, ITS A TUB WITH BUBBLES" so if u want to call it a JACUZZI u can...I walked in and seriously was confused. The bathroom door hinges were rusted & transferring the rust to the walls,The room smelled like mold & finding out bc there's no vent in bathroom, so mold is above the tub, in the vent and on the ceilings throughout. I seen that the cleaner had left hair in the tub, White stuff on the sink area, windows were filthy & curtains had stains EVERYWHERE. The pillows were so worn down that you could see through them,stuffing was 1/2way gone & the floors were...Well let's say this, Preventive maintenance along with cleaners who cleaned would be ALOT of help...We went to the restaurant next door & LOVED that but that's it. A waste of money & a Suite I forgot to mention how the ceilings through out had cracks,No phone in the rooms,Dirt and stains everywhere and the tub had a timer that shut off the JETS every few minutes..

Over the weekend, I had to stay in this hotel to visit my ailing grandfather who is in the hospital. I did not have a good stay at all. My room had a bad odor, and there were bugs throughout my room. Unfortunately, management here did not address my complaints and I was mad to feel I didn’t have a right to complain. I stay at the Hiltons every time I book a hotel, which is very often, and I am a rewards member, so it was really upsetting to deal with this at one of their locations.